March 11, 2026Updated March 12, 2026, 9:07 a.m. ET
A sure touring beaver is not passing along with his present report card.
Several Buc-ee’s places on the Better Business Bureau web site have acquired an “F” rating from the nonprofit group as a result of it says the Texas-based journey heart has failed to reply to 88 buyer complaints. As of March 11, 38 Buc-ee’s locations in Alabama, Georgia, Kentucky, Tennessee and Texas acquired the low-grade rating.
Similar to assessment websites like Yelp, anybody can submit a grievance a few enterprise on the Better Business Bureau web site. Of the 88 excellent Buc-ee’s complaints, the oldest unanswered submission dates again to March 2023, with the latest filed in February 2026, as of March 11.
Common complaints in regards to the beaver-laden journey heart embrace points with the automotive wash, damaged or ineffective merchandise and inaccurate card expenses. Several prospects additionally stated they filed a grievance on the Buc-ee’s web site however had not heard something again from the corporate.
Buc-ee’s didn’t instantly reply for remark in regards to the “F” rating when contacted by USA TODAY on March 11.
How does a enterprise obtain an ‘F’ rating from the BBB?
The Better Business Bureau assigns rankings on a scale of A+ to F. Ratings are primarily based on data the nonprofit can receive in regards to the enterprise, together with public complaints, based on the Better Business Bureau’s website.
“BBB ratings are not a guarantee of a business’s reliability or performance. BBB recommends that consumers consider a business’s BBB rating in addition to all other available information about the business,” the group’s web site says.
What is the Better Business Bureau, or BBB?
Founded in 1912, the Better Business Bureau, or BBB, is a nonprofit group that goals to supply transparency about companies to most people. The BBB gives a paid accreditation program for companies, permits customers to go away public opinions and submit official complaints, and operates its letter-grade rating system to assist customers get a greater concept of a enterprise’s practices.
Greta Cross is a nationwide trending reporter at USA TODAY. Story concept? Email her at gcross@usatoday.com.
