Claudia and her mom missed their connecting flight due to the confusion after which needed to e-book further lodging due to the delays.
She mentioned she nonetheless didn’t not know who would pay for the additional expense of “probably… a couple of hundreds of pounds”.
She mentioned: “I think airlines definitely need to take responsibility if they were informed by the government.
“It was simply an absolute nightmare and now my mother and father are nervous to go on vacation once more.
“If the airlines don’t provide that help to those people left out of pocket, then I think the government also needs to step up and provide a little bit more support until the airlines actually pay up.”
In response, BA mentioned it had been in contact with the client to “help make things right”.
A press release added: “We’re very sorry for our customer’s experience and we’re speaking with our third-party handlers to better understand what happened.”
