Royal Mail’s proprietor, Czech billionaire Daniel Kretinsky, stated on Tuesday that he was “deeply sorry” for any letters that arrived late, however denied that the standard of the postal service had declined.
“The quality of service is not where we want it to be,” he told the House of Commons Business and Trade Committee.
But, he added, “the statement that it is declining … it is not true”.
Another postie, who the BBC is looking Jessica, stated Kretinsky and Royal Mail bosses were “denying [her] every single day”.
“[With] the stress and pressure we are under to hit certain targets with tracked parcels, it’s disgusting that [Kretinsky] is running with this narrative, that they’re not really failing on the letters,” she stated.
Jessica was adamant that Royal Mail’s proposed reforms to USO wouldn’t work, and “from a customer’s point of view it’s only going to get worse”.
“We’re already struggling with people going off sick, with stress, leaving, that’s only going to get worse as well.”
