Ancasta Grove, operated by Care UK in Sarisbury Green, was rated ‘good’ throughout all areas by the Care Quality Commission (CQC) throughout a two-day complete evaluation.
Inspectors assessed the home throughout the CQC’s 5 key strains of enquiry: security, effectiveness, caring, responsiveness, and management.
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Audrey Chiduku, home supervisor at Ancasta Grove, mentioned: “Our dedication to delivering high-quality care is unwavering and we’re proud to see this endorsement from the CQC.
“We consider each resident deserves the absolute best care and assist, and this ranking validates our ongoing efforts to fulfill and exceed these requirements.
“Everyone has contributed to creating Ancasta Grove an unparalleled place to stay and work.
“This ‘good’ ranking stands as a testomony to the group’s dedication to brightening every resident’s day.
“I’m actually happy with the group members, who work so arduous to make residents’ lives pleasing and rewarding.
“It’s always great to hear such positive feedback and I look forward to celebrating this achievement with the team and continuing to build on our success in delivering exceptional care.”
The CQC report highlighted the personalised strategy taken by employees, noting that care was tailor-made to residents’ particular person wants, backgrounds, and preferences.
Inspectors discovered the group to be educated about every resident’s life historical past and aspirations, stating that the home handled individuals as people and ensured their care mirrored their identities and needs.
Relatives additionally praised the standard of care and the welcoming environment.
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One member of the family shared how employees went above and past to organise a particular outing for a resident’s birthday.
They mentioned: “My relative had a big birthday earlier this year and the staff organised a trip to a local maritime museum, and we had a personal tour behind the scenes.”
Another member of the family praised the employees’s friendliness and empathy.
They mentioned: “The staff always chat to me and make me feel welcome. They are so kind. I am so impressed by them.”
Ancasta Grove offers residential, nursing, specialist dementia care, and short-term respite companies.
