Support for affected passengers
Travellers impacted by schedule modifications might be rebooked on the subsequent obtainable Emirates flight wherever potential, together with connecting journeys through Dubai.
Customers holding tickets for journey between February 28 and May 31 can select between rebooking or requesting a refund.
Rebook on an alternate flight
Passengers could rebook to the identical vacation spot or one other vacation spot throughout the identical area on or earlier than June 15, 2026. Travellers who booked by a journey agent should contact their agent, whereas those that booked instantly with Emirates ought to contact the airline.
Request a refund
Passengers who booked instantly with Emirates can submit a refund request by the airline’s refund kind. Customers who booked by journey brokers should contact their agent.
Emirates advises finishing any rebooking first, as unused flights in the identical itinerary will routinely be cancelled and refunded as soon as a refund request is processed.
The airline additionally mentioned clients who guide flights from April 2 will obtain one complimentary date change throughout all cabins, topic to ticket validity. Fare variations could apply.
What passengers can do on-line
Customers can entry the web site or app to:
Review any modifications made to their reserving
Accept a newly supplied flight
Choose an alternate flight if the unique journey date is inside 72 hours
Review companies comparable to dietary meals, seat alternatives and Chauffeur-drive
Make up to 9 modifications underneath the present journey waiver, legitimate till 31 May
Update contact particulars to obtain flight notifications
If modifications can’t be made on-line
Some bookings could require extra help, together with when elements of the itinerary have been cancelled, when no confirmed operational flights stay, or when the ticket kind requires additional help.
Passengers can search assist by the next channels:
Call the native Emirates Contact Centre for tickets booked instantly with the airline
Contact the journey agent for bookings made by an company
Use Live Chat on emirates.com
Visit Emirates retail shops worldwide
In Dubai, passengers can go to the next places:
Emirates Reservations and Ticketing desk at Terminal 3, Dubai International Airport
Emirates World, Jumeirah Town Centre
Emirates Group Technology Centre, close to the Clock Tower, Deira
Customers are suggested to guarantee their contact particulars are up to date through Manage Your Booking to obtain flight updates.
City check-in factors closed
Emirates additionally confirmed that every one metropolis check-in factors throughout Dubai are quickly closed till additional discover as operational changes proceed.
Before-travel advisory
Emirates urged passengers to examine flight standing usually, together with after check-in, and guarantee contact particulars are up to date to obtain notifications.
The airline mentioned it continues to monitor the state of affairs carefully and will alter its schedule as required, thanking clients for his or her persistence and understanding.
