Never Miss a Notification from Illinois American Water

Update contact data as we speak to assist guarantee receipt of emergency and normal service alerts

BELLEVILLE, Ill., March 31, 2026 /PRNewswire/ — Illinois American Water urges prospects to replace their contact data by means of its online customer portal, MyWater, as a way to obtain emergency alerts in addition to non-urgent work going down of their communities, together with water fundamental replacements, flushing or different deliberate upkeep.

“Illinois American Water is dedicated to providing safe, clean and reliable drinking water and wastewater services to the communities we serve,” mentioned Brian Eisenloeffel, Vice-President, Operations, Illinois American Water. “In case of an emergency or scheduled maintenance, such as system upgrades or flushing, it’s important for customers to keep their contact information and notification preferences current. This helps ensure they receive timely alerts about any service disruptions.”

Below are the methods prospects can keep knowledgeable:

• Update contact data. You can select to obtain notifications through cellphone, textual content, or e-mail (normal textual content, information, and cellphone charges could apply). Follow these three simple steps to maintain your data and preferences updated:
  
  
• View lively alerts. Check the standing of impacts to your service by clicking the ‘Alerts’ icon on the high proper of the website homepage.
• Register for MyWater. If you’re a new buyer or haven’t but created a MyWater account, you’ll be able to register for one as we speak together with your account quantity.

  • Visit amwater.com/mywater and click on on ‘Sign Up for MyWater.’
  • Fill out the registration type and submit it.
  • Look for a registration affirmation e-mail from MyWater and click on on the hyperlink offered. If you don’t see the registration e-mail, please verify your spam/junk folder.

As a reminder, prospects dealing with monetary hardship could also be eligible for a number of help packages provided by Illinois American Water:

• Income-Based Discount Program: Illinois American Water has partnered with Dollar Energy to supply eligible residential prospects a month-to-month low cost on their water and/or wastewater payments. New revenue tips efficient July 1, 2025. To apply, go to DollarEnergy.org or name 888-282-6816.
• H2O Help to Others Program: The H2O Help to Others Program is run by Illinois Salvation Army businesses in Illinois American Water’s service space and supplies supplemental funding, as much as $100 yearly, to residential prospects who would in any other case have bother paying their water and/or wastewater invoice.
• Payment Arrangements: Both residential and industrial/industrial prospects can enroll in a fee plan to pay the steadiness of a invoice over time.
• Budget Billing: Budget Billing supplies a mounted month-to-month fee over a interval of 12 months based mostly on the residential buyer’s anticipated annual billing.

Find extra data on the corporate’s web site at www.illinoisamwater.com/customerassistance or contact 800-422-2782.

About American Water

American Water (NYSE: AWK) is the biggest regulated water and wastewater utility firm within the United States. With a historical past courting again to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by offering secure, clear, dependable and reasonably priced consuming water and wastewater providers to roughly 14 million individuals with regulated operations in 14 states and on 18 army installations. American Water’s roughly 7,000 gifted professionals leverage their important experience and the corporate’s nationwide measurement and scale to attain glorious outcomes for the advantage of prospects, workers, buyers and different stakeholders. For extra data, go to amwater.com and be a part of American Water on LinkedIn, Facebook, X and Instagram. 

About Illinois American Water 

Illinois American Water, a subsidiary of American Water, is the biggest regulated water utility within the state with roughly 600 devoted workers working to offer secure, clear, dependable and reasonably priced water and wastewater providers to roughly 1.3 million individuals. American Water additionally operates a high quality management and analysis laboratory in Belleville.

SOURCE American Water