Kevin Jones, 68, from Harlow, Essex, has encountered issues with NS&I following the demise of his spouse final month.
The 68-year-old informed the BBC: “My wife died on 17 February. I contacted NS&I after completing a bereavement form online and getting no confirmation.
“I used to be informed that, not like all the opposite monetary establishments I’d been involved with, they did not acknowledge whether or not or not they’d acquired the data.
“When I asked how long I should wait for the matter to be resolved, and get the money, as stated in her will, to me, I was told between six and nine months.”
He famous that 4 different banks, the place his late spouse had financial savings, handled the matter inside weeks.
When Jones queried lengthy delays, he says he was informed the financial savings financial institution was “short staffed”.
“It’s tough enough when you’ve lost somebody but to have to deal with this…” he laments.
