Several sources additionally stated they felt a tradition that discouraged any problem had led to a sequence of poor choices leading to sinking morale, abrupt departures, in addition to a “sharp drop in profits and a rocketing of food waste”.
Responding to the feedback on the time, legal professionals for the Co-op stated they “do not believe that they represent the views of our broader leadership and colleagues”.
Following publication of the story, the BBC was contacted by extra individuals claiming to work for the Co-op who stated in addition they thought there was a nasty tradition on the high.
In April 2025, the Co-op was additionally one in every of a number of retailers to fall sufferer to a cyber-attack. The group shut down elements of its IT techniques in response to hackers trying to achieve entry.
It later confirmed all 6.5 million of its members had their data stolen within the assault.
In a trading update, external on Thursday, the group stated the cyber-attack and the “protective action” it took in response price it an estimated £285m in gross sales.
Khoury-Haq stated in an announcement: “Following last year’s cyber attack, the organisation is now ready to deliver on an ambitious strategy of stabilisation and transformation. This extends beyond the timeframe I had planned for my CEO tenure, and now is the right moment to hand over to leadership that can commit to seeing the strategy through.”
Co-op chair Debbie White stated: “We thank Shirine for her leadership and for the significant contribution she has made to our Co-op, to our communities and to the co-operative movement during her tenure. The Board is grateful for her commitment and leadership, particularly during a challenging few years, and we wish her every success in the future.”
